This is the age of Artificial Intelligence (AI). While on one hand it is making peoples lives easier, experts are also warning about its dangers in the future. The number of AI users in India is also very high. Here AI is now being used to solve peoples problems.
From customer service to public policy, AI chatbots are making many traditional areas smart. The question is how? Let us tell you with the data of consumer problems. The number of complaints on AI-powered platforms has increased more than ten times. IIT Bombay (Indian Institute of Technology Bombay) and NLSIU Bangalore (National Law School of India University, Bangalore) are also working on AI chatbots that solve consumer problems.
IIT Bombay and NLSIU have created a new chatbot 'Grahak Nyaya' with the help of Meta (Facebook)'s large language model Llama 3.1. Based on Generative Artificial Intelligence (Gen AI), this chatbot not only helps in filing complaints but also helps in preparing legal documents, notices and applications for the complainant.
How much time did it take to get ready?
The Consumer Ministry is currently using AI to listen to consumer complaints and provide solutions to them. This has resulted in an increase in the number of digital complaints. The project was first launched in the year 2023.
Who created this chatbot?
Professor Dr. Pushpak Bhattacharya and his team of the Computer Science and Engineering Department of IIT Bombay developed this chatbot. Assistant Professor Dr. Rahul Hemrajani of NLSIU Bangalore and his team trained this chatbot by adding legal aspects. The Consumer Ministry was the knowledge partner in this project of Dr. Pushpak Bhattacharya and Dr. Rahul Hemrajani.
What has changed in consumer problems with AI?
- Now the question arises that what has changed in the problems of consumers due to AI? Let us tell you.
- In December 2015, 12,553 consumer complaints were registered in the country, whereas now this number has increased to 1,55, 138.
- In the year 2023, it took an average of 66.26 days to resolve these complaints, while in 2024 this period has reduced to 48 days.
- Companies against which there are more complaints are made convergence partners.
- In 2017, the number of such companies was 263, which has now increased to 1,038. After the start of AI base project, these companies are able to give priority to the problems of consumers.
How to use Grahak Nyay
- Visit the official website of the Ministry of Consumer Affairs.
- The chatbot icon will appear on the homepage. Click on it.
- Follow the instructions of the AI chatbot to register your complaint. Fill in the required details.
- The chatbot will assist in preparing legal documents, notices or applications based on your complaint.
- Login to the portal to check the status of your complaint and get a solution.
- The aim of 'Grahak Nyay' is to empower consumers and provide quick solutions to their problems.
Department of Consumer Affairs:
- https://consumeraffairs.nic.in/hi/
- https://consumerhelpline.gov.in/public/contact
- https://pib.gov.in/PressReleaseIframePage.aspx?PRID=2086980
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